Technology

Tesco battles grocery home shopping glitch affecting thousands of orders

Thousands of Tesco customers across the UK have had home grocery deliveries held up by a technical glitch.

The UK’s largest retailer confirmed it was battling a problem after people took to social media to complain they were not getting their shopping.

One, Suzy Smith, declared on Twitter: “@Tesco when you wait in for your 9-10 food slot to be called at 10.05 to say it’s not coming as system down! Any Compensation?”.

Tesco said: “We’re currently experiencing an IT issue which is affecting some Grocery Home Shopping orders.

“We’re working hard to fix this problem and apologise to customers for any inconvenience this may cause.”

The chain said the glitch appeared to be preventing the smooth operation of items being picked in-store ahead of delivery.

It added that it would be speaking to customers whose orders had been cancelled to make new arrangements.

It is understood fewer than 10% of orders are affected.


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