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Beautician, 21, who was rushed to hospital with suburn

A beautician was hospitalised and left with a back that looked like ‘pork scratchings’ – despite claiming she applied Boots sun protection cream every 45 minutes.

Melissa Wrigley, 21, jetted off to Gran Canaria for a week-long break with her partner last month but on the last day enjoying the sun she suffered second degree burns.

Eye-watering images show her back red raw and covered in blisters, before it peeled and cracked to give it a scaly appearance similar to the fatty pub snack.

Melissa Wrigley, 21, jetted off to Gran Canaria for a week-long break with her partner last month but on the last day enjoying the sun she was severely burned

Melissa Wrigley, 21, jetted off to Gran Canaria for a week-long break with her partner last month but on the last day enjoying the sun she was severely burned

Melissa Wrigley, 21, jetted off to Gran Canaria for a week-long break with her partner last month but on the last day enjoying the sun she was severely burned

Eye-watering images show her back red raw and covered in blisters, before it peeled and cracked to give it a scaly appearance similar to the fatty pub snack

Eye-watering images show her back red raw and covered in blisters, before it peeled and cracked to give it a scaly appearance similar to the fatty pub snack

Eye-watering images show her back red raw and covered in blisters, before it peeled and cracked to give it a scaly appearance similar to the fatty pub snack

Ms Wrigley says her fiancé Tom slathered her back with Boots Soltan Protect & Moisturise Factor 30 spray. 

She did the rest of her body in a different protection cream.

However the holidaymaker claims she was left in ‘agony’ and having to take a trip to hospital when she returned home when the Boots cream failed to work.

Ms Wrigley, from Birmingham, said: ‘I didn’t feel anything to start with, then we went out to a bar and my back started to get really painful.

Ms Wrigley says her fiancé Tom slathered her back with Boots Soltan Protect & Moisturise Factor 30 spray.

Ms Wrigley says her fiancé Tom slathered her back with Boots Soltan Protect & Moisturise Factor 30 spray.

Ms Wrigley says her fiancé Tom slathered her back with Boots Soltan Protect & Moisturise Factor 30 spray.

‘I went back to my sister Donna’s house and had a cold shower to wash it off. I got her to put some after-sun on it – she said it felt a bit warm and lumpy.

‘Later the feeling was unbearable, I couldn’t even dress myself. It was even painful to move.’

Ms Wrigley and salesman Tom had been sat in the sunshine for two hours playing cards at her sister’s house before they were due to fly home.

The duo say Tom reapplied the Boots cream to her back every 45 minutes and claim to have used it three times on the now-scorched spot.

Ms Wrigley was in such discomfort the following day she couldn’t bear to have any tight clothing touching her burnt back and travelled on the flight back to Birmingham braless wearing one of Tom’s loose-fitting t-shirts.

She went to A&E that day, May 24, and said a nurse confirmed she had second-degree burns and hundreds of blisters, which were at risk of infection.

Ms Wrigley said: ‘It was probably for the best that I couldn’t see it. I think I was just scared of what I was going to see. I was so worried I waited until I got home.

‘I was horrified when I saw it, it looked disgusting. I was thinking ‘my God, I’m going to be scarred because it’s that deep’. I was just worried it would be like that forever.

‘Being engaged I was thinking ‘will I be able to have the backless dress that I want when I get married?’

‘I’m thinking in the long term and how it could have ruined my special day.

The holidaymaker claims she was left in 'agony' and having to take a trip to hospital when she returned home when the Boots cream failed to work

The holidaymaker claims she was left in 'agony' and having to take a trip to hospital when she returned home when the Boots cream failed to work

The holidaymaker claims she was left in ‘agony’ and having to take a trip to hospital when she returned home when the Boots cream failed to work

The duo say Tom reapplied the Boots cream to her back every 45 minutes and claim to have used it three times on the now-scorched spot. Pictured: Ms Wrigley's back after it had healed

The duo say Tom reapplied the Boots cream to her back every 45 minutes and claim to have used it three times on the now-scorched spot. Pictured: Ms Wrigley's back after it had healed

The duo say Tom reapplied the Boots cream to her back every 45 minutes and claim to have used it three times on the now-scorched spot. Pictured: Ms Wrigley’s back after it had healed

‘I have freckles and moles – I didn’t really remember having them before but I’ve been paying more attention to them now.’

Ms Wrigley a said she contacted Boots to complain when she returned home to demand the product be removed from the shelves but was only offered £25-worth of advantage points.

She also claims she was told no further action could be taken as she no longer had the bottle.

Ms Wrigley said: ‘When I complained to Boots they asked for my Boots advantage card [number].

Ms Wrigley a said she contacted Boots to complain when she returned home but was only offered £25-worth of advantage points

Ms Wrigley a said she contacted Boots to complain when she returned home but was only offered £25-worth of advantage points

Ms Wrigley a said she contacted Boots to complain when she returned home but was only offered £25-worth of advantage points

‘When my mum said they would only offer me advantage points, little did I know she was right.

‘When someone from Boots rang me back they asked if I had the bottle. I told them no as I couldn’t bring it back through airport security.

‘I was told if I didn’t have the bottle they couldn’t investigate it. I’ve done my research and it’s happened to a lot of people.

‘I’m really disgusted with Boots. It’s not as if I wanted anything from them, I just want them to do something about the product.

‘Lots of people have been complaining on Facebook that this could have happened to them – this could have happened to their kids.

‘I want them to take it off the shelves because if it happened to my stepdaughter I would be absolutely furious.’

Ms Wrigley had to have the bandages changed daily by her fiancé and relied on a cocktail of anti-histamines, ibuprofen and paracetamol for pain relief.

She said: ‘To be honest I was just disappointed. I had gone away for this relaxing break and I wasn’t refreshed – I felt ten times worse than when I went. I would have rather stayed at home.’

A Boots UK spokesman said: ‘We are very sorry to hear about this incident. We take the safety and well being of our customers very seriously and the quality and safety of our products is of the utmost importance to us. 

Ms Wrigley had to have the bandages changed daily by her fiancé and relied on a cocktail of anti-histamines, ibuprofen and paracetamol for pain relief. Pictured: Ms Wrigley's back with the second-degree burns

Ms Wrigley had to have the bandages changed daily by her fiancé and relied on a cocktail of anti-histamines, ibuprofen and paracetamol for pain relief. Pictured: Ms Wrigley's back with the second-degree burns

Ms Wrigley's back after it had healed

Ms Wrigley's back after it had healed

Ms Wrigley had to have the bandages changed daily by her fiancé and relied on a cocktail of anti-histamines, ibuprofen and paracetamol for pain relief. Pictured: Ms Wrigley’s back with the second-degree burns, left, and after it had healed, right

Ms Wrigley with her sister, Donna Philips, while on holiday in Gran Canaria. She said she felt 'ten times worse' on her return from holiday compared to before she left

Ms Wrigley with her sister, Donna Philips, while on holiday in Gran Canaria. She said she felt 'ten times worse' on her return from holiday compared to before she left

Ms Wrigley with her sister, Donna Philips, while on holiday in Gran Canaria. She said she felt ‘ten times worse’ on her return from holiday compared to before she left

‘We have always been committed to protecting our customers’ skin from the sun and our products are rigorously and independently tested to ensure they are safe and effective.

‘In hot sunny conditions like the ones we are forecast to experience over the coming days, may we remind customers to always follow safe sun guidelines by minimising time in the sun, seeking shade and using a cover-up, ensuring they use the correct strength sun protection for their skin type and the climate in which it will be used, as well as following the instructions for use.’ 


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